Order changes and cancellations
Request changes or cancellation at sales@vapevendy.com as soon as possible. A request is not effective until VapeVendy confirms it in writing. Before production, customization, allocation, or shipment begins, we will make reasonable efforts to change or cancel the order. After costs have been committed, approval may depend on recovering those documented costs.
Standard-product return eligibility
Contact VapeVendy within 14 calendar days of delivery to request review of an unused, uninstalled standard product in original condition with all packaging, parts, keys, manuals, and accessories. Approval is required before shipment. Eligibility is determined after reviewing the order and condition; contacting us does not automatically authorize a return.
Items that are not returnable
- Custom wraps, artwork, branding, finishes, coil plans, or other buyer-specific work.
- Products that have been installed, stocked, activated, damaged after delivery, modified, or used.
- Opened electronic accessories where resale would create security, licensing, or data risk.
- Services already performed, carrier charges already incurred, and third-party license or software fees.
- Clearance, final-sale, or specially ordered items identified before purchase.
Return authorization and freight
Do not send a product without written return authorization and instructions. Unauthorized deliveries may be refused. Unless the return results from a confirmed VapeVendy error or covered defect, the buyer is responsible for secure packaging, insurance, and return freight. Original delivery and special-service costs are not refundable once incurred.
Inspection and refunds
Approved returns are inspected after receipt. Refunds are issued to the original payment method for the eligible amount after deductions for missing parts, damage, use, unrecoverable customization, or other costs disclosed during authorization. We will provide the inspection outcome and calculation in writing.
Incorrect, damaged, or defective delivery
Do not use the ordinary return process for carrier damage, an incorrect item, or a suspected warranty defect. Photograph the condition, retain packaging, and contact VapeVendy promptly so the appropriate shipping claim, correction, or warranty path can be opened.